Problem Solver, Change Agent, Transformation Specialist
SUMMARY
Champion of innovation who empowers teams to execute major initiatives that shift the way people collaborate on a global scale. Human-centered strategist offering expert-level understanding of organizational communication tactics to usher in transformational change aligning with business and financial objectives. Offer in-depth global career trajectory and history of quickly turning around large-scale projects “in the red,” mentoring leaders, and initiating agile solutions that drive efficiency, satisfaction, and profitability.
JOB HISTORY
The Coca-Cola Company
Director, Digital Workplace Solutions & UX
Responsible for driving a consistent user experience across the digital workplace products. Leading a team of user expierence and solution developers to create prototypes and solution recommendations for stakeholders across functions & operating units. Driving user centric solutions that optimize expierence and accelerate adoption.
PRODUCT OWNER MICROSOFT DYNAMICS 365
Leading the development of a connected employee HELP experience that makes finding and getting help easy, no matter what kind of service is needed. Responsible for leading and owning the product vision, goals, and roadmap for the company’s case management capability.
INNOVATION, AWARENESS AND ADOPTION LEAD
Drive innovation of new products and services across the organization including both internal and external customers. Develop, manage and deliver innovation workshops and programs to develop new products and services that disrupt the status quo. Developed and lead Design Thinking methodology and training curriculum delivered across the organization.
GLOBAL PROGRAM AND PROJECT MANAGEMENT LEAD
Managed portfolio of projects centering on global transformational initiatives and large-scale system conversions, including outsourced services, GDPR, Procure to Pay, Concur Travel Systems, and Workday.
BearingPoint
SENIOR MANAGER
PricewaterhouseCoopers
MANAGER OF CHANGE & PROGRAM EFFECTIVENESS
EXPERIENCE
ENDORSEMENT
"Your session on Innovation through Human Insight received wonderful feedback. The survey results showed a score of 8.8 out of 10 that participants would recommend your session to a colleague. You are a natural facilitator…"
--- Tina Bjork, Global Learning Lead, Coca-Cola
STRENGTHS
Innovation | Ideation | Strategy | Problem Solving | Design | User Expense Design | Change Management & Communication | Workshop Facilitation | Ethnographic Research
CERTIFICATIONS
Certified PMP | Six Sigma Green Belt | Certified Agile Fundamentals | Design Thinking Academy Graduate Design Thinking for Innovation: University of Virginia | LUMA Practitioner Graduate
EDUCATION
Business Administration Southern Illinois University | Carbondale, IL
SKILLS
TRAINING & FACILITATION:
Earned 100% feedback in “excellent” or “very good” categories after instructing 20+ “Project Management 101” & “Intro to Human Centered Design” courses impacting 400+ associates. Developed ground up cultural change program “SPARK” and facilitated 5+ session impacting more than 250 employees.
INNOVATION & DESIGN: Lead customer insight and experience design for pilot R&D “TOCI” project including 10+ employee focus and insight group sessions. Created all marketing and product design layouts.
GLOBAL TRANSFORMATION: Managed $11M budget and insourced HR processes to hubs in Warsaw, Manila, and Costa Rica. Managed project teams of up to 50+ FTEs both employee and contractors. Delivered standard procurement processes across 60 global cross-functional teams. Created timelines, expectations, and new guidelines for 87 countries.
COMMUNICATION & CHANGE MANAGEMENT: Led GDPR communication and change management to inform and train over 17k employees.